PROMETHEUS 24/7 Helpdesk Services

LEFCON has a world-class centralized Network Operations Center supported by a range of strategically located regional offices.  Multiple tiers of support are available 24 hours per day, seven days per week, and 365 days per year. Regardless the nature or time of your question, we have the right staff available to rectify the problem in a timely and effective manner.
Customer Dashboard
Ticketing System
Asset Acquisition

At LEFCON, we empower our clients with an intuitive dashboard that enhances transparency and control over IT service management. This user-friendly platform allows you to monitor the progress of support tickets in real-time, view and approve quotes for quick decision-making, and manage invoices for better budget control—all from one centralized location. 

LEFCON uses an industry-leading ticketing system that automates ticket creations, client communications, and friendly reminders to ensure IT challenges are promptly and efficiently resolved with minimal engagement from your team.

We specialize in procuring top-tier technology products for our clients, including offerings from industry leaders like Microsoft, HP, Lenovo, Dell, and several others. Our extensive network and high purchasing volume enable us to secure substantial discounts, which we are pleased to pass directly onto our clients. This approach not only helps in reducing your costs but also simplifies your procurement process, allowing you to benefit from streamlined operations and the assurance of receiving high-quality, reliable products. Whether you’re upgrading your systems or setting up new infrastructure, 

Online Backup
Monitoring Tools
Toolkits
LEFCON partners with leading online backup providers to keep your business’ data securely stored in mirrored backup locations around the world. In the event of a flood, fire, or failure, we can restore your software and data to keep your customers comfortable and revenue streams intact.
At LEFCON, we pride ourselves on live awareness of any unforeseen issues in real time. Our Network Operations Center team constantly detects, evaluates, and triages issues to ensure your business operates at peak potential.
At LEFCON, we believe that your data is YOUR data. Are you interested in accessing the documentation on your IT stack, the budget for upcoming hardware replacements, or threats against your enterprise from nefarious actors? LEFCON’s shares access to our tools with our clients so you have a complete picture of your business’ IT health. LEFCON will set you up with credentials to our monitoring software so you can always stay on top of your IT game.

PROMETHEUS 24/7 Helpdesk Services

LEFCON has a world-class centralized Network Operations Center supported by a range of strategically located regional offices.  Multiple tiers of support are available 24 hours per day, seven days per week, and 365 days per year. Regardless the nature or time of your question, we have the right staff available to rectify the problem in a timely and effective manner.
Ticketing System
LEFCON’s industry-leading ticketing system automates ticket creation, client communication, and friendly reminders to ensure IT challenges are promptly and efficiently resolved with minimal engagement from your team.
Asset Acquisition
We purchase Microsoft, HP, Lenovo, Dell and several other products on behalf of many of our customers. The volume that we process allows us to receive discounting that we pass onto you.
Online Backup
LEFCON partners with leading online backup providers to keep your business’ data securely stored in mirrored backup locations around the world. In the event of a flood, fire, or failure, we can restore your software and data to keep your customers comfortable and revenue streams intact.
Monitoring Tools
At LEFCON, we pride ourselves on live awareness of any unforeseen issues in real time. Our Network Operations Center team constantly detects, evaluates, and triages issues to ensure your business operates at peak potential.
Toolkits
At LEFCON, we believe that your data is YOUR data. Are you interested in accessing the documentation on your IT stack, the budget for upcoming hardware replacements, or threats against your enterprise from nefarious actors? LEFCON’s shares access to our tools with our clients so you have a complete picture of your business’ IT health. LEFCON will set you up with credentials to our monitoring software so you can always stay on top of your IT game.