At LEFCON, we understand that businesses operating around the clock – like hotels and first responders – require dependable, round-the-clock support. That's why we've designed our premium helpdesk services to cater to your needs 24/7/365. Our robust Network Operations Center (NOC) ensures uninterrupted oversight of all crucial elements, including your infrastructure and desktops, within our scope of service.
We don't just stop at offering impeccable support. Our team stands ready to coordinate with your third-party vendors, playing both strategic and tactical roles as necessary. With expertise in managing existing deployments, we can also assist you with future planning and upgrading your IT stack, all tailored to your specific business requirements.
Our engagement strategy is focused on acting as a single point of contact, collaborating with peer department stakeholders, collecting essential data, and crafting effective solutions. Task execution and incident escalation that requires your team's direct involvement are all handled seamlessly by us. LEFCON leads your day-to-day helpdesk operations, providing a dedicated team committed to serving your needs. This enables your team to center their attention where it's most needed: your clients.
With immense pride, we announce that LEFCON is the preferred Managed Service Provider (MSP) for over 400 clients, including Fortune 500 companies, international brands, local government entities, and municipalities, among others. Our CJIS certified team, based in the US, ensures we deliver the quality of service that makes us stand out in the industry.
Our strategic offices in Pittsburgh (HQ), Chicago, Dallas, Austin, Denver, D.C., Los Angeles, San Francisco, New York, San Diego, Portland, Miami and Orlando, underscore our commitment to being accessible and responsive to our clients, irrespective of their location.
Choose LEFCON's 24/7 premium helpdesk services today. Let us handle your IT operations while you focus on what you do best – serving your clients.