LEFCON operates a 24/7/365 NOC out of the HQ office in Pittsburgh, PA. Technicians are US-based with coverage in major cities throughout the United States. All help desk employees are employees of LEFCON, no subcontracts.
Clients can submit their tickets via email or phone at any time. Critical tickets are best submitted via phone. Quarterly review sessions with key personnel. Client portals are available to provide visibility to tickets, inventory, and other key data.
We purchase Microsoft, HP, Lenovo, Dell and several other products on behalf of many of our customers. The volume that we process allows us to receive discounting that we pass onto you.
LEFCON provides several backup solutions including file/folder level backups, full system backups and DRaas with an onsite appliance and cloud replication.
We deploy a collection of systems that provides real time 24/7 monitoring of all network infrastructure equipment and end-user systems.
We provide IT project management services to ensure that your IT projects are completed on time, within budget, and to your satisfaction. Our project management services include project planning, resource allocation, and risk management.