At LEFCON, we value the privacy and security of our customers' personal information. This Privacy Statement outlines how we collect, use, disclose, and protect the information you provide to us. By engaging with our Managed Service Provider (MSP) services, you consent to the practices described below.
1. Information Collection
1.1 Personal Information: We may collect personal information, such as your name, contact details, email address, and job title when you engage with our services, communicate with us, or provide information through our website or other channels.
1.2 Technical Information: In the course of delivering our MSP services, we may collect technical information about your IT infrastructure, network configuration, system logs, and other relevant data. This information helps us provide efficient and effective services to you.
2. Use of Information
2.1 Service Delivery: We use the collected information to deliver and manage our MSP services, including providing technical support, monitoring and maintaining your IT systems, managing user accounts, and addressing any issues or concerns.
2.2 Communication: We may use your contact information to communicate with you about service-related updates, notifications, invoices, and other important information. We may also send you newsletters, marketing communications, and promotional materials related to our services. You can opt out of receiving these communications at any time.
2.3 Improvement and Analytics: We may use the information to analyze trends, monitor the performance of our services, gather statistical information, and improve the overall quality and functionality of our offerings.
3. Information Sharing
3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering our MSP services, including cloud hosting, data storage, backup and recovery, network monitoring, and security services. These providers are contractually obligated to maintain the confidentiality and security of your information.
3.2 Legal Compliance: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred to the acquiring entity as part of the transaction, subject to appropriate confidentiality and security measures.
4. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or alteration. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
6. Your Rights
You have the right to access, correct, update, or delete your personal information. If you have any questions or requests regarding your information, please contact us using the information provided below. We will make reasonable efforts to address your concerns.
7. Third-Party Links
Our MSP services may include links to third-party websites or applications. These third-party sites have their own privacy policies, which we encourage you to review. We do not have control over their content, privacy practices, or security measures.
8. Changes to the Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the revised version on our website or through other reasonable means. Please review this Privacy Statement periodically for any updates.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us at:
514 German Street
Harmony, PA 16037
Version 1.1 - June 1, 2023