Hotel Managed IT & 24/7 Help Desk
Prometheus is LEFCON's technology operations division, delivering comprehensive technology support and operational excellence for hospitality organizations that demand zero downtime.
LEFCON PROMETHEUS
Your IT Team. Around The Clock.
Prometheus is LEFCON's technology operations division, delivering comprehensive support and operational excellence for hospitality organizations that demand zero downtime. Our help desk and NOC operate 24/7/365 — every night, every weekend, every holiday.
Named for the Titan who brought fire to humanity, Prometheus brings always-on technology operations to your team: remote monitoring, server and endpoint management, Microsoft 365 administration, backup and disaster recovery, and US-based engineers who actually pick up the phone.
NOC Live — 24/7/365
Operating from Pittsburgh, PA since 1999 — never closed for a single day
NOC
24/7 Help Desk & NOC
RMM
Remote Monitoring & Management
SRV
Server & Infrastructure Management
M365
Microsoft 365 Administration
END
Endpoint & Patch Management
BDR
Backup & Disaster Recovery
VND
Vendor Management
STRAT
IT Strategy & Roadmapping
ASSET
Asset Lifecycle Management
ONST
Onsite Technical Support
Frequently Asked Questions
Managed IT Questions Answered
Prometheus includes 24/7 help desk support, remote monitoring and management, server and infrastructure management, Microsoft 365 administration, endpoint and patch management, backup and disaster recovery, vendor management, and strategic IT guidance — all managed from our Pittsburgh NOC.
Our 24/7 NOC monitors your systems continuously. For critical issues, response begins immediately. Our team prioritizes by severity and works to resolve issues before they impact your hotel operations or guest experience.
Yes. Many of our hospitality clients have no internal IT staff and rely on LEFCON as their complete IT department. We handle everything from day-to-day help desk to strategic technology planning and vendor management.